Update as of 6 December 2021:
In view of the current Corona situation, more extensive infection control measures are being taken to bring pandemic events under control.
GO! welcomes this coordinated approach to health protection and itself attaches great importance to the appropriate implementation, such as that of the 3G rule.
We are united in our efforts not to give the pandemic any further space and at the same time to enable the existentially important supply of goods. Thus, we can only react to the current challenges together with mutual understanding.
However, the tightened Corona protection measures are associated with a considerable burden for the logistics industry. Measures such as the recently adopted 2G rule for retailers coupled with numerous individual requirements complicate operations, especially for deliveries and collections.
In order to be able to maintain our service promise and high quality standards, we therefore ask for your understanding that the standard delivery time from 6 December 2021 until Christmas may be extended by two hours until 2.00 p.m., for bulky goods items until 4.00 p.m.. Naturally, scheduled items are excluded from this.
We are well prepared to offer you secure logistics solutions - even during the ongoing pandemic - and to ensure reliable transport of your shipments.
To this end, we have adapted our pandemic and business continuity plan to the current circumstances while taking into account the interests of all parties involved in order to be able to provide you with appropriate and case-specific solutions.
Of course, we have aligned all internal and operational processes in our company with the basic prevention recommendations of the WHO, the Robert Koch Institute and the Federal Ministry of Health. Our comprehensive and far-reaching hygiene concept protects shippers, recipients, customers, employees and couriers in the best possible way.
The contactless delivery/collection option introduced in the spring of 2020 has become extremely well established. In parallel, we continue to have storage capacities to provide our customers with additional space to ensure availability of goods and products. In addition, an increased weekend service applies.
In order to minimise the at least foreseeable effects of the pandemic on our business operations and thus on our performance vis-à-vis you within the scope of our possibilities, our crisis management is making intensive efforts to constantly process information and work out solutions.
Nevertheless, we take the liberty of pointing out legal limits and requirements that are or will be imposed on us for overriding, in particular health and also life-support reasons. Under these reservations, which we cannot and do not want to put up for discussion in the interest of all, we may also have to adapt and restrict our service provision.
We will of course inform you immediately if there are any restrictions for you and your clients. We do this in an effort to keep the effects of the measures to be taken or prescribed as low as possible.
Requirements of the authorities can lead to service restrictions! In the interest of all, we have little room for manoeuvre here.
Contactless delivery / pick-up
For your protection but also for the protection of our couriers, GO! enables contactless delivery and pick-up for the duration of the Corona crisis. Other delivery and pick-up options are also possible - please contact us.
Currently there are no service restrictions.
Due to the transmission pathways identified so far and the relatively low environmental stability of coronaviruses, it is unlikely, based on current knowledge, that MC device or packets could be a source of infection with the coronavirus. This assessment is also valid according to the latest publication on the survivability of the known coronaviruses by scientists from the Universities of Greifswald and Bochum (source: Federal Institute for Risk Assessment).
Nevertheless, our equipment is disinfected as a preventive measure when returned to the ward.
For the protection of your and our employees' and couriers' health, GO! has of course aligned or adapted all internal and operational processes in the company to the basic prevention recommendations of the WHO, the Robert Koch Institute and the Federal Ministry of Health.
Of course, we do our utmost to map the supply chain for you. However, the situation changes almost every hour and at many addresses delivery is no longer possible due to governmental closures and quarantine cases. Please refer to the information in our "Ticker on Service Restrictions" and contact your GO! station.
Short-term orders are still feasible in principle. As the situation changes hourly in some cases, we ask you to contact your responsible GO! station.
For the protection of our customers and couriers, shipments are - as far as possible - picked up and delivered without contact. A confirmation by the recipient is not necessary. Please advise our couriers as required of distance rules, access restrictions or alternative parking locations.
Ideally, transfer options and delivery alternatives (letterbox delivery, parking permit) should be agreed in advance. In certain cases (recipient = risk group), delivery to a named neighbor, a nurse or the like may also make sense. The named substitute recipient should of course be informed accordingly.
For certain services, contactless service is naturally only possible to a limited extent or not at all. These include, for example, expenses / COD shipments, identity checks, code delivery or certain technical services. Also a service provision "free at point of use" inevitably leads to increased contacts.
The service possibilities depend strongly on local conditions and official regulations. While some areas can be served with appropriate certificates, exemptions, etc., others are only accessible for government-organized supply trips. Please refer to our "Ticker on Service Restrictions" at the top of this page. For specific inquiries please contact your GO! station.
Of course we will inform you proactively if a delivery / pick-up is not possible.
Extensive precautions are taken to protect our customers and employees and to safeguard our business operations. In addition to the obvious personal hygiene and extended occupational health and safety measures, various crisis scenarios have been worked out and backed up with corresponding reaction plans.
Where necessary, close coordination with the responsible authorities will be carried out in order to be able to map the supply chain in the event of an official crisis.
Prevention currently offers the best protection against infection. We are happy to offer you alternative delivery options. If you have any questions regarding this or your shipment, please contact your local GO! station.
Emergency plans are in place and are continuously updated by our crisis management team with the involvement of our partners, information from the WHO, the Robert Koch Institute, regional, national and international authorities in order to fulfil our mission towards you while respecting the interests of our employees