Information on the coronavirus
The number of confirmed cases of infection with the new coronavirus (SARS-CoV-2) continues to rise. According to the World Health Organization (WHO), this is the first pandemic caused by the virus. Politicians and industry are reacting sensitively and taking appropriate precautions.
GO! is also monitoring daily developments and acting as a precautionary measure on the basis of the daily reports and recommendations of the Robert Koch Institute, the Federal Ministry of Health and the Federal Foreign Office. With regard to our international locations and traffic, the official reports and measures of the respective countries are of course taken into account.
Ticker for the service restrictions
Austria
The declaration of the following quarantine areas (restricted areas) may affect deliveries and collections:
Paznauntal (Ischgl, Galtür etc.)
St. Anton am Arlberg
Arlberg (Lech, Zürs, Stuben, Warth and Schröcken)
Further postcode areas under quarantine:
5611 Großarl
5612 Hüttschlag
5632 Dorfgastein
5630 Bad Hofgastein
5640 Bad Gastein
5645 Böckstein
5542 Flachau
6450 Gurgl
6450 Sölden
Furthermore, some regions are regarded as particularly affected or risk areas. Here, too, deliveries and collections may be impaired. Please contact your local GO! station for information on current disruptions.
Current information is available on the website of the Robert Koch Institute: https://www.rki.de/DE/Content/InfAZ/N/Neuartiges_Coronavirus/Risikogebiete.html
FAQ
Due to the transmission pathways identified so far and the relatively low environmental stability of coronaviruses, it is unlikely, based on current knowledge, that MC device or packets could be a source of infection with the coronavirus. This assessment is also valid according to the latest publication on the survivability of the known coronaviruses by scientists from the Universities of Greifswald and Bochum (source: Federal Institute for Risk Assessment).
Nevertheless, our equipment is disinfected as a preventive measure when returned to the ward.
For the protection of your and our employees' and couriers' health, GO! has of course aligned or adapted all internal and operational processes in the company to the basic prevention recommendations of the WHO, the Robert Koch Institute and the Federal Ministry of Health.
Of course, we do our utmost to map the supply chain for you. However, the situation changes almost every hour and at many addresses delivery is no longer possible due to governmental closures and quarantine cases. Please refer to the information in our "Ticker on Service Restrictions" and contact your GO! station.
Short-term orders are still feasible in principle. As the situation changes hourly in some cases, we ask you to contact your responsible GO! station.
For the protection of our customers and couriers, shipments are - as far as possible - picked up and delivered without contact. A confirmation by the recipient is not necessary. Please advise our couriers as required of distance rules, access restrictions or alternative parking locations.
Ideally, transfer options and delivery alternatives (letterbox delivery, parking permit) should be agreed in advance. In certain cases (recipient = risk group), delivery to a named neighbor, a nurse or the like may also make sense. The named substitute recipient should of course be informed accordingly.
For certain services, contactless service is naturally only possible to a limited extent or not at all. These include, for example, expenses / COD shipments, identity checks, code delivery or certain technical services. Also a service provision "free at point of use" inevitably leads to increased contacts.
The service possibilities depend strongly on local conditions and official regulations. While some areas can be served with appropriate certificates, exemptions, etc., others are only accessible for government-organized supply trips. Please refer to our "Ticker on Service Restrictions" at the top of this page. For specific inquiries please contact your GO! station.
Of course we will inform you proactively if a delivery / pick-up is not possible.
Extensive precautions are taken to protect our customers and employees and to safeguard our business operations. In addition to the obvious personal hygiene and extended occupational health and safety measures, various crisis scenarios have been worked out and backed up with corresponding reaction plans.
Where necessary, close coordination with the responsible authorities will be carried out in order to be able to map the supply chain in the event of an official crisis.
Prevention currently offers the best protection against infection. We are happy to offer you alternative delivery options. If you have any questions regarding this or your shipment, please contact your local GO! station.
Emergency plans are in place and are continuously updated by our crisis management team with the involvement of our partners, information from the WHO, the Robert Koch Institute, regional, national and international authorities in order to fulfil our mission towards you while respecting the interests of our employees