Information on coronavirus
Now that the chilly season has started, the number of COVID-19 infections is increasing rapidly. We are very well placed to provide you with safe logistics solutions and to ensure the reliable shipment of your consignments.
To this end we have updated our pandemic and business continuity plan in line with current circumstances, factoring in the interests of all involved parties, to enable us to provide you with appropriate, case-related solutions.
We continue to be in constant communication with the relevant authorities, to be able to react quickly and notify you accordingly as the situation changes.
Of course, we have aligned all the internal and operational processes in our company with those essential prevention recommendations of the WHO, the Robert Koch Institute and the Federal Ministry of Health. Our comprehensive, far-reaching hygiene concept is designed to provide optimum protection to consignors, consignees, clients, employees and couriers.
We also continue to offer the contact-free delivery / pick-up option, which was rolled out in spring and which has bedded down extremely well in the last few months. In parallel, we have warehousing capacity at our disposal to provide our clients with the additional space needed to ensure product availability. An enhanced weekend service continues to be provided.
Our crisis management team is making every effort to process information and develop solutions on a rolling basis, in order to minimise the at least foreseeable impact of the pandemic on our business operations and therefore ensure our performance capability as our resources allow.
However, we should like to draw attention to the legal restrictions and specifications, which have been or will be imposed on overriding, particularly health or life-saving, grounds. Under these reservations, which we cannot and do not want to put up for discussion in the interest of all, we must also adapt and restrict our service provision if necessary.
We shall, of course, notify you immediately if any restrictions apply to you and your clients. We are endeavouring to minimise the impact of the relevant or specified measures.
Official requirements may result in service provision restrictions! In the interest of all, we have little room for manoeuvre here.
Contactless delivery / pick-up
For your protection but also for the protection of our couriers, GO! has enabled contactless delivery and pick-up for the duration of the corona crisis. Other delivery and pick-up options are also possible – please contact us.
Currently there are no service restrictions.
FAQ
Due to the transmission pathways identified so far and the relatively low environmental stability of coronaviruses, it is unlikely, based on current knowledge, that MC devices or packets could be a source of infection with coronavirus. This assessment is also valid according to the latest publication on the survivability of the known coronaviruses by scientists from the Universities of Greifswald and Bochum (source: Federal Institute for Risk Assessment).
Nevertheless, our equipment is disinfected as a preventive measure when returned to the station.
For the protection of your and our employees’ and couriers’ health, GO! has of course aligned or adapted all internal and operational processes in the company to the basic prevention recommendations of the WHO, the Robert Koch Institute and the Federal Ministry of Health.
Of course, we will do our utmost to map the supply chain for you. However, the situation changes almost every hour and at many addresses delivery is no longer possible due to governmental closures and quarantine cases. Please refer to the information in our 'Ticker on Service Restrictions' and contact your GO! station.
Short-term orders are still feasible in principle. As the situation changes hourly in some cases, we ask you to contact your responsible GO! station.
For the protection of our customers and couriers, shipments are – as far as possible – picked up and delivered without contact. Confirmation by the recipient is not necessary. Please advise our couriers as required of distance rules, access restrictions or alternative parking locations.
Ideally, transfer options and delivery alternatives (letterbox delivery, parking permit) should be agreed in advance. In certain cases (recipient = risk group), delivery to a named neighbor, a nurse or the like may also make sense. The named substitute recipient should of course be informed accordingly.
For certain services, contactless service is naturally only possible to a limited extent or not at all. These include, for example, expenses / COD shipments, identity checks, code delivery or certain technical services. Also a ‘free at point of use’ service provision inevitably leads to increased contacts.
The service possibilities depend strongly on local conditions and official regulations. While some areas can be served with appropriate certificates, exemptions, etc., others are only accessible for government-organised supply trips. Please refer to our 'Ticker on Service Restrictions' at the top of this page. For specific inquiries please contact your GO! station.
Of course we will inform you proactively if a delivery / pick-up is not possible.
Extensive precautions are taken to protect our customers and employees and to safeguard our business operations. In addition to the obvious personal hygiene and extended occupational health and safety measures, various crisis scenarios have been worked out and backed up with corresponding reaction plans.
Where necessary, close coordination with the responsible authorities will be carried out in order to be able to map the supply chain in the event of an official crisis.
Prevention currently offers the best protection against infection. We are happy to offer you alternative delivery options. If you have any questions regarding this or your shipment, please contact your local GO! station.
Emergency plans are in place and are continuously updated by our crisis management team with the involvement of our partners, information from the WHO, the Robert Koch Institute and regional, national and international authorities in order to fulfil our mission towards you whilst respecting the interests of our employees.