Privacy Policy

We appreciate your interest in using general-overnight.com. Our top priority is to protect your personal data. Below you will find information on the processing of your personal data and your rights when using general-overnight.com.

1. Controller

The data processing controller is:

GO! Express & Logistics (Deutschland) GmbH
Brühler Straße 9
53119 Bonn
Telephone: +49 228 24393-0
datenschutz@general-overnight.com

 

2. Data protection officer

You can reach our data protection officer at the following address:

Dr. Gregor Scheja
Scheja und Partner Rechtsanwälte mbB
Adenauerallee 136
D-53113 Bonn
Telephone: +49 228 2272260
https://www.scheja-partner.de/kontakt/kontakt.html

Dr. Gregor Scheja has also been appointed data protection officer for the following GO! companies:

GO! Express & Logistics West GmbH & Co. KG Kronenweg 18 50389 Wesseling
GO! Express & Logistics GmbH Eltersdorfer Str. 21 90425 Nürnberg
GO! General Overnight Express + City Logistics GmbH Franz-Grashof-Str. 5-7 68199 Mannheim
GO! Express & Logistics GmbH Pfarrgasse 81 1230 Wien
GO! Express & Logistics Essen GmbH & Co. KG Daniel-Eckhardt-Str. 44 45356 Essen
GO! Express & Logistics Siegen GmbH  Friedrichsthaler Str. 6 57462 Olpe
GO! Express & Logistics Freiburg GmbH Burkheimer Str. 9 79111 Freiburg
GO! Express & Logistics Villingen-Schwenningen GmbH Steinkirchring 33 78056 Villingen-Schwenningen
GO! Express & Logistics Karlsruhe GmbH  Otto-Hahn-Str. 18 76275 Ettlingen
GO! Express & Logistics Südwest GmbH & Co. KG Heimsheimer Str. 14 70499 Stuttgart
GO! EXPRESS & LOGISTICS Hamburg AG Borstelmannsweg 109 - 115 20537 Hamburg
SUG Transport & Dienstleistung GmbH Allermöher Deich 105 21037 Hamburg
SUG Transport & Service GmbH Allermöher Deich 105 21037 Hamburg
GO! Express & Logistics Frankfurt GmbH  Stützeläckerweg 13 60489 Frankfurt
GO! Express & Logistics Bremen GmbH     Bordeaux-Str. 6 28309 Bremen
GO! General Overnight Service  Lübeck GmbH Kaninchenborn 39 23560 Lübeck
CL Tansporte & Expressdienstleistungs GmbH Bei den Kämpen 1 21220 Seevetal
GO! Express & Logistics Eisenach GmbH Röberstr. 2G 99848 Wutha-Farnroda
GO! Express & Logistics Dresden GmbH Straße des 17. Juni 25 01257 Dresden

 

3. Your rights as a data subject

In accordance with the General Data Protection Regulation (GDPR), you have the following rights as a data subject, provided the relevant legal prerequisites are in place:

Access: You have the right to obtain confirmation about our processing of your personal data.

Rectification: You have the right to obtain the rectification of inaccurate personal data. You also have the right to have incomplete data completed.

Erasure: In certain cases, you have the right to have your personal data erased.

Restriction of processing: In certain circumstances, you have the right to obtain restriction of processing of your data.

Data portability: If you have provided us with data on the basis of a contract or consent, you have the right to obtain the data that you have provided in a structured, commonly used and machine-readable format. You also have the right to have this data transmitted to another controller.

Right to object

Right to object in an individual case                                                                                 

You have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data. This right to object is based on Art. 6 (1) sentence 1 e) GDPR or Art. 6 (1) sentence 1 f) GDPR. This also applies to profiling based on these provisions. We will then no longer process this personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or unless the processing is used for the establishment, exercise or defence of legal claims.

Right to object to the processing of data for the purposes of direct marketing               

In individual cases, we process your data for direct marketing purposes. You have the right to object at any time to the processing of your personal data for the purposes of such marketing. If you object to the processing for the purposes of direct marketing, your personal data will no longer be processed for these purposes.

Withdrawal of consent: If you have given us consent to process your data, you can withdraw this consent at any time with effect for the future. The lawfulness of the processing of your data remains unaffected by this until consent is withdrawn (opt out). In addition to opting out using the means outlined in the section entitled “Asserting your rights”, you can also do so in accordance with the relevant information in “Opting out” in the "Services and cookies" section. 

Asserting your rights: To assert any of the above-mentioned rights, please contact us at datenschutz@general-overnight.com or by post at the address stated in clause 1. When doing so, please ensure that we can uniquely identify you.

Right to lodge a complaint with a supervisory authority: You have the right to lodge a complaint with a data protection authority, particularly in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of your personal data is unlawful.

4. Details on services, cookies, etc.

4.1. Own services

Functionality Description of the service Log files Contact form Newsletterregistration
Data category Date and time of access, duration of visit, type of device, operating system used, functions that you use, quantity of data sent, type of event, IP address, domain name URL accessed, user’s IP address, time and date of access, quantity of data transferred, web page from which the user came to the requested page (“referrer”), web page that is accessed by the user’s system via our website, http status, information on the browser type and the version used, user’s Internet service provider First name and surname of the person seeking contact, postal address, telephone number, email address, contents of message First name and surname of the recipient, salutation, email address, date and time of registration
Purpose(s) Provision of the service Statistical analyses, Website improvement, System security (e.g. prevention of abuse), troubleshooting Receipt and processing of enquiries, complaints or other feedback Sending of newsletter to customers
Legal base(s) Article 6 (1) (b) and (f) GDPR  Article 6 (1) (b) and (f) GDPR Article 6 (1) (a), (b) and (f) GDPR Article 6 (1) (a) GDPR
If applicable, pursued legitimate interests Technical functionality See Purposes See Purposes --
Recipients or categories of recipients Hosting providers, internal departments, external service providers for technical support Hosting providers, internal departments, external service providers for technical support, state bodies on request Hosting providers, internal departments, state bodies on request Internal departments, especially Marketing, Hosting providers, processors for sending newsletters, state bodies on request
Third country transfer; adequacy decision (yes/no) -- -- -- --
If applicable, guarantees for third country transfer and access option for this -- -- -- --
Storage periods or criteria for determining such periods Immediately after data has been provided by the web server 7 days after creation Once the matter has been conclusively processed, up to 10 years depending on content After unsubscribing from the newsletter
Obligation to provide personal data and, if applicable, consequences of failure to provide such data No obligation to provide, automated collection by accessing the service No obligation to provide, automated collection by accessing the service Mandatory information in the contact form flagged with “*”, other information helps to process your query faster but does not need to be specified No obligation to provide
If applicable, opting out -- -- -- Link to unsubscribe in each newsletter
Source of the data Collected directly when website/service is accessed Collected directly when website/service is accessed Collected directly in contact form Collected directly in newsletter registration form

 

 

Functionality Unsolicited application application form GO! courier application form Email contact GO! Shipping material order form
Data category(ies) First name and surname of applicant, title, telephone number, email address, content of cover letter, other application documents (CV, certificates) First name and surname of applicant, postal address, telephone number, email address, content of cover letter, if applicable details regarding the existence of a business registration and AFR certificate, as well as vehicle type/age in the case of independent courier operators Email address, message content Company, GO! customer number, title, first name and surname, postal address, email address, telephone number
Purpose(s) Receipt and processing of unsolicited applications Receipt and processing of applications as courier drivers Communication; receipt and processing of enquiries, complaints or other feedback Sale of shipping material
Legal base(s) Article 88(1) of the GDPR in conjunction with section 26(1) first sentence, 26(8) second sentence of the Federal Data Protection Act Article 88(1) of the GDPR in conjunction with section 26(1) first sentence, 26(8) second sentence of the Federal Data Protection Act Article 6(1)(a), (b), (c) and (f) of the GDPR Article 6(1)(b) and (c) of the GDPR
Legitimate interests pursued if applicable -- -- See purposes --
Recipients or categories of recipients Internal departments at relevant GO! station, in particular HR department Internal departments at relevant GO! station, in particular HR department Internal departments at relevant GO! station Internal departments at relevant GO! station
Third-country transfer; adequacy decision (yes/no) -- -- -- --
Guarantees for and access to third-country transfers if applicable -- -- -- --
Retention periods or criteria for defining them After six months insofar as this does not result in employment After six months insofar as this does not result in employment After issue is finalised; up to 10 years depending on content Delete data after order is processed?
Obligation to provide personal data and consequences of not providing said data if applicable Mandatory data is marked with a ‘*’; failure to provide this data means that the online application form cannot be used Mandatory data is marked with a ‘*’; failure to provide this data means that the online application form cannot be used Data is not mandatory Mandatory data in application form
Execution of revocation if applicable -- -- -- --
Data source Directly collected from application form Directly collected from application form Directly collected from email Directly collected from order form

 

 

Functionality Service assistant Order & track registration GO! quick poll Order tracking
Data category(ies) GO! customer number, first name and surname, postcode, telephone number, email address GO! customer number, first name and surname, telephone number (landline and mobile number), email address First name and last name of participant, postcode, email address Consignment note number (tracking number)
Purpose(s) Assistance finding the right shipping solution Enable use of Internet portal for transport management Customer satisfaction survey in order to improve service Enable delivery tracking
Legal base(s) Article 6(1)(b) and (c) of the GDPR Internal departments at relevant GO! station Internal departments Order processors used to process order tracking
Legitimate interests pursued if applicable -- -- See purposes --
Recipients or categories of recipients Internal departments at relevant GO! station Internal departments at relevant GO! station Internal departments Order processors used to process order tracking
Third-country transfer; adequacy decision (yes/no) -- -- -- --
Guarantees for and access to third-country transfers if applicable -- -- -- --
Retention periods or criteria for defining them After issue is finalised; up to 10 years depending on content After issue is finalised; up to 10 years depending on content Up to six months; or in some cases up to 10 years in the case of profit distribution After request is finalised
Obligation to provide personal data and consequences of not providing said data if applicable Mandatory data is marked with a ‘*’; failure to provide this data means that the service assistant cannot be used Mandatory data is marked with a ‘*’; failure to provide this data means that transport management is carried out outside of the Internet portal Mandatory data is marked with a ‘*’; failure to provide this data means that your opinion is not taken into account in the customer satisfaction survey and you are not included in the prize draw Data is not mandatory; failure to provide data means that no deliveries can be tracked online
Execution of revocation if applicable -- -- -- --
Data source Directly collected from use of service assistant Directly collected from registration form Directly collected from participation form Directly collected from input field

4.2. Integration of third-party services

We integrate third-party services to allow you to use their functions, services and features. These integrated third-party services are designed and provided by the respective providers. We therefore have no influence over the design, content and function of these third-party services or their providers’ processing of personal data. Please contact the providers of the integrated services directly for more information.

Service:

YouTube videos

Provider/recipient:

YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA (represented by Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA)

Purpose:

To display YouTube videos

Legal grounds:

Article 6 (1) (f) GDPR

If applicable, pursued legitimate interests:

Facilitating the viewing of YouTube videos

Provider’s privacy policy:

https://policies.google.com/privacy?hl=en-GB&gl=en-GB

Other information:

The videos are embedded using YouTube's “privacy-enhanced mode”.

 

4.3. Cookies

We use cookies on general-overnight.com to provide an extensive range of functions, to make the website easier to use and to optimise our offerings. Cookies are small text files that are generated by a web server and stored on your computer by the web browser you are using during your online visit.

We use long-term cookies. This enables us to adapt our website to your individual requirements. Long-term cookies also allow us to analyse visitors’ usage behaviour via Google Analytics, but only for the period of time for which the cookies are valid.

If you do not wish cookies to be used, you can prevent them from being stored on your device by configuring the relevant settings in your web browser. Please note that the functionality and range of functions that we offer may be restricted as a result. Moreover, we will only set certain cookies on your device if you have consented to this in advance (see below). You can also avail of specific opt-out options for certain cookies (see below). Please refer to the following information for details on the type, scope, purposes, legal grounds and opt-out options vis-a-vis data processing in relation to these cookies.

4.3.1.   First-party cookies

cookie name Google Analytics Tracking Cookie Neos Session Cookie Station Cookie
Person in charge GO! Express & Logistics (Deutschland) GmbH GO! Express & Logistics (Deutschland) GmbH GO! Express & Logistics (Deutschland) GmbH
Designation _track Neos_Session go_application_station_context
Data category(ies) Cookie ID, device / browser data, IP addresses, Website activities Cookie ID, website activity Cookie ID
Purpose(s) Analysis of usage for optimization purposes ( Google Analytics) Assignment of online activities of a single browser session to a user Storage of the selected station context for delivery of context-based content
Legal base(s) Article 6(1)(a) of the DSGVO Article 6(1)(b) and (f) of the DSGVO Article 6(1)(b) and (f) of the DSGVO
Legitimate interests pursued if applicable - see purpose see purpose
Recipients or categories of recipients Contract processors, internal departments, especially marketing Contract processors, internal departments Contract processors, internal departments
Third-country transfer; adequacy decision (yes/no) USA; no no no
Guarantees for and access to third-country transfers if applicable

Privacy Shield,

https://www.privacyshield.gov/list

/ /
Retention periods or criteria for defining them 6 months Deletion at the end of the session Deletion at the end of the session
Obligation to provide personal data and consequences of not providing said data if applicable No obligation to provide No obligation to provide; automated collection on demand No obligation to provide; automated collection on demand
Execution of revocation if applicable

The revocation of consent is possible at any time via the opt-out cookie.

Set Opt-Out cookie

/ /
Data source Direct survey on/after submission of consent Direct survey when calling up the website Direct survey when calling up the website