Privacy Policy GO! Express App

We are pleased that you are interested in using our web portal. The protection of personal data is our highest priority. Below you will find information about the processing of your personal data and about your rights in connection with the use of our website.

 

1. Name and Contact Details of the Controller

GO! Express & Logistics Deutschland GmbH

Brühler Straße 9

53119 Bonn

Deutschland

Phone: +49 228 24393-0

Fax: +49 228 24393-590

info@general-overnight.com

www.general-overnight.com

 

2. Contact Details of the Data Protection Officer

Mr. Attorney Boris Reibach

Scheja & Partners GmbH & Co. KG

Adenauerallee 136

53113 Bonn

Deutschland

Phone: (+49) 0228-227 226 0

https://www.scheja-partners.de/kontakt/kontakt.html

www.scheja-partners.de

3. Your Rights as a Data Subject

As a data subject, you have the following rights under the General Data Protection Regulation (GDPR), provided the respective legal requirements are met:

  • Access (Art. 15 GDPR): You have the right to obtain information about the personal data processed concerning you.
  • Rectification (Art. 16 GDPR): You may request the correction of inaccurate data concerning you. You may also request the completion of incomplete data.
  • Erasure (Art. 17 GDPR): In certain cases, you may request the deletion of your personal data.
  • Restriction of Processing (Art. 18 GDPR): In certain cases, you may request that the processing of your personal data be restricted.
  • Data Portability (Art. 20 GDPR): If you have provided data on the basis of a contract or consent and processing is carried out using automated means, you may request to receive the data you provided in a structured, commonly used, and machine-readable format or to have it transmitted to another controller.

Individual Right to Object:

You have the right, for reasons arising from your particular situation, to object at any time to the processing of personal data concerning you that is based on Art. 6(1)(f) GDPR (balancing of interests); this also applies to profiling based on these provisions.

If you object, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves the establishment, exercise, or defence of legal claims.

 

To assert your data subject rights, you may contact us at any time. Please use the contact details of the controller listed above under Section 1.

If you believe that the processing of your personal data violates data protection law, you may also lodge a complaint with a supervisory authority, in particular in the EU Member State or federal state of your habitual residence, workplace, or the location of the alleged infringement.

 

If postal services are affected, the supervisory authority responsible for us is:

Federal Commissioner for Data Protection and Freedom of Information

Graurheindorfer Str. 153

53117 Bonn

Phone: +49 (0)228 997799-0

E-Mail: poststelle@bfdi.bund.de

De-Mail: poststelle@bfdi.de-mail.de

 

Otherwise, the supervisory authority responsible for us is:

State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia

Kavalleriestr. 2-4

40213 Düsseldorf

Phone: 0211/38424-0

Fax: 0211/38424-999

E-Mail: poststelle@ldi.nrw.de

4. Details on integrated services and functionalities

4.1. Own services

FunctionalityPresentation of the ServiceLogfiles
Data category(ies)Date and time of access, duration of visit, type of device, operating system used, functions used, amount of data sent, type of event, IP address, domain nameaccessed URL, user's IP address, time and date of access, amount of data transferred, website from which the user came to the requested page ("referrer"), website that is accessed from the user's system via our website, http status, information about the browser type and the version used, user's operating system, user's internet service provider
Purpose(s)Provision of the serviceStatistical analyses, improvement of the website, system security (e.g., prevention of misuse), error diagnosis
Legal basis/basesArticle 6(1)(b) and (f) GDPRArticle 6(1)(b) and (f) GDPR
Legitimate interests pursued, where applicableTechnical operabilitysee purposes
Recipients or categories of recipientsHosting provider, internal departments, external service provider for technical supportHosting provider, internal departments, external service provider for technical support, public authorities upon request
Third-country transfer; adequacy decision (yes/no)----
Safeguards for third-country transfer and access to these, where applicable----
Storage periods or criteria for their determinationImmediately after delivery by the web server7 days after creation
Obligation to provide the personal data and, where applicable, consequences of non-provisionNo obligation to provide; automatic collection when the service is accessedNo obligation to provide; automatic collection when the service is accessed
Exercise of withdrawal, where applicable----
Source of the dataDirect collection when the website/service is accessedDirect collection when the website/service is accessed

 

 

FunctionalityGO! BlitzumfrageAuftrag-Tracking
Data category(ies)First and last name of the participant, postal code, email addressAir waybill number (tracking number)
Purpose(s)Customer satisfaction survey in order to improve our own serviceEnabling shipment tracking
Legal basis/basesArticle 6(1)(c) and (f) GDPRArticle 6(1)(b) and (c) GDPR
Legitimate interests pursued, where applicablesee purposes--
Recipients or categories of recipientsInternal departmentsProcessors engaged for order tracking
Third-country transfer; adequacy decision (yes/no)----
Safeguards for third-country transfer and access to these, where applicable----
Storage periods or criteria for their determinationUp to six months; in the event of a prize distribution, up to 10 years where applicableAfter the request has been finally processed
Obligation to provide the personal data and, where applicable, consequences of non-provisionMandatory fields in the contact form are marked with '*'; failure to provide means your opinion cannot be considered in the customer satisfaction survey and participation in the prize draw does not take placeNo obligation to provide; failure to provide means the shipment cannot be tracked online
Exercise of withdrawal, where applicable----
Source of the dataDirect collection in the participation formDirect collection in the input field

 

 

4.2. Integration of third-party services

We integrate third-party services to enable you to use their functions, services, and features. These integrated third-party services are designed and provided by the respective providers. We therefore have no influence on the design, content, and function of these third-party services or the processing of personal data by their providers. Please inform yourself directly with the providers of the integrated services in this respect.

Service:

YouTube videos

Provider / Recipient:

YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA (represented by Google LLC., Amphitheatre Parkway, Mountain View, CA 94043, USA)

Purpose:

Display of YouTube videos

Legal basis:

Article 6(1)(f) GDPR

Legitimate interests pursued, where applicable:

Enabling the viewing of YouTube videos

Privacy information of the provider:

https://policies.google.com/privacy?hl=en

Further information:

Embedding is carried out using YouTube's 'enhanced privacy mode'.

 

4.3. Cookies

On general-overnight.com we use cookies to offer a wide range of functions, make use more convenient, and optimize our services. Cookies are small text files generated by a web server and stored on your computer during your online visit by means of the web browser used.

We use long-term cookies. This enables us to tailor our website individually to your wishes. Long-term cookies also enable us to analyze the usage behavior of visitors via Google Analytics, but only within the validity period of the cookie.

If you do not wish cookies to be used, you can prevent cookies from being stored on your device by making the appropriate settings in your internet browser. Please note that the functionality and scope of our offer may then be restricted. In addition, we will only set certain cookies if you have previously given your consent (see below). You can also make use of special opt-out options for certain cookies (see below). Detailed information on the type, scope, purposes, legal bases and opt-out options for data processing in connection with these cookies can be found in the following information.

 

4.3.1. First Party Cookies

Cookie name Google Analytics  / Google Firebase Tracking Cookie Neos Session Cookie Station Cookie
Person in charge GO! Express & Logistics Deutschland GmbH GO! Express & Logistics Deutschland GmbH GO! Express & Logistics Deutschland GmbH
Designation _track Neos_Session

  go_application_station_context
Data category(ies) Cookie ID, device / browser data, IP addresses, Website activities

Automatically captured events: language, page_location, page_referrer, page_title, screen_resolution		 Cookie ID, website activity Cookie ID
Purpose(s) Analysis of usage for optimization purposes (Google Analytics) Assignment of online activities of a single browser session to a user Storage of the selected station context for delivery of context-based content
Legal base(s) Article 6(1)(a) of the GDPR Article 6(1)(b) and (f) of the GDPR Article 6(1)(b) and (f) of the GDPR
Legitimate interests pursued if applicable -- See purposes See purposes
Recipients or categories of recipients Contract processors, internal departments, especially marketing Contract processors, internal departments Contract processors, internal departments
Third-country transfer; adequacy decision (yes/no) USA; no no no
Guarantees for and access to third-country transfers if applicable Standard contract clauses https://privacy.google.com/businesses/compliance / /
Retention periods or criteria for defining them 6 months Deletion at the end of the session Deletion at the end of the session
Obligation to provide personal data and consequences of not providing said data if applicable No obligation to provide No obligation to provide; automated collection on demand No obligation to provide; automated collection on demand
Execution of revocation if applicable The revocation of consent can be exercised at any time via the app under the "More" tab / /
Data source Direct survey on/after submission of consent Direct survey when calling up the website Direct survey when calling up the website

4.3.2 Third party cookies

Cookie name Google Ads Conversion Tracking
Person in charge GO! Express & Logistics Deutschland GmbH
Designation gcl_aw; _gcl_dc
Data category(ies) Each Adwords customer receives a different cookie. Cookies cannot therefore be traced via the websites of Adwords customers. The information collected using the conversion cookie is used to generate conversion statistics for Adwords customers who have opted for conversion tracking. Adwords customers learn the total number of users who clicked on their ad and were directed to a page tagged with a conversion tracking tag. However, you will not receive information that personally identifies users.
Purpose(s) Analysis of usage for optimization purposes
Legal base(s) Article 6(1)(a) of the GDPR
Legitimate interests pursued if applicable /
Recipients or categories of recipients Contract processors, internal departments, especially marketing
Third-country transfer; adequacy decision (yes/no) USA; no
Guarantees for and access to third-country transfers if applicable Standard contract clauses
https://privacy.google.com/businesses/compliance
Retention periods or criteria for defining them up to 360 days
Obligation to provide personal data and consequences of not providing said data if applicable No obligation to provide
Execution of revocation if applicable You may revoke your consent at any time by refusing to accept cookies (e.g. by setting your browser so that it does not automatically accept cookies) or
Deactivation of cookies by browser setting that blocks cookies from the domain "www.googleadservices.com" (https://services.google.com/sitestats/de.html).
Data source Direct survey on / after submission of consent