Due to the Corona pandemic, online trade is growing significantly, and consumers expect better and better customer service. Above all, the points of accessibility and short-term support are essential for good customer loyalty. By the same token, the pandemic has presented companies with new challenges: Processes had to be reorganised without compromising service.
We are therefore particularly pleased to have achieved a top position in the "Parcel/Courier Services" category in WirtschaftsWoche's "Best Customer and Consumer Service 2021" ranking and to have also honoured with "TOP".
The market research institute ServiceValue collected a total of 102,468 consumer opinions on 650 companies and selected the best providers in 40 sectors.