Coronavirus – Contactless delivery and pick-up arrangements in place at GO!

From Monday, 23 March express and courier service provider GO! Express & Logistics is switching to contactless deliveries and pick-ups. In this context preventive and logistics measures go hand in hand – to protect customers, consignors, consignees and couriers.

The coronavirus is continuing to spread and associated restrictions and precautions are on the increase. GO! Express & Logistics is also stepping up its precautionary measures and switching to non-contact deliveries and pick-ups, in order to avoid direct contact between customers, consignors, consignees and couriers – and therefore to protect all the parties involved. This means: an on-the-spot signature will not be required for the duration of this crisis. Additional information for consignors or consignees, e.g. about delivery or pick-up times, can be provided by booking a notification by phone.

Delivering shipments to a specified alternative location with the aid of a signature release authorisation is also an option. These services can of course also be utilised for pick-ups.

These measures are basically an option for all services, except those where a certain authentication or proof of identity forms a key component of the service, e.g. code delivery.

“As a service provider to industries of systemic importance at this time, like the healthcare industry, our aim is to provide all the support we can to safeguard supply chains and ensure uninterrupted supply”, emphasises Ulrich Nolte, CEO of GO! Germany, “Of course, we have aligned all the internal and operational processes in our company with those essential prevention recommendations of the WHO, Robert Koch Institute and Federal Ministry of Health.”

In parallel the express and courier service provider has increased its warehousing capacities in order to provide its customers with additional space to ensure commodity and product availability, and beyond that is augmenting its weekend service.

Domestic and international transportation is feasible – except risk areas

The objective of GO! is the seamless fulfilment of commissioned transport services in compliance with current legal and official limitations and specifications. This means that pick-ups and deliveries can currently be handled domestically and internationally – with the exception of officially designated risk areas. Delays may occur on account of border controls. GO! also endeavours to obtain special permits or exemptions wherever feasible and legally permissible.

In providing its services, the express and courier service provider is adhering to its pandemic plan, which is continuously updated. The company is therefore in continuous dialogue with the authorities responsible, in order to be able to react appropriately to changed situations and inform customers accordingly.

GO! should like to point out that official regulations can result in service constraints, which are strictly complied with in the interests of public health.

About GO! Express & Logistics – quality leader in the CEP market

GO! Express & Logistics provides overnight shipping services, 365 days a year, for anything that needs to arrive in perfect condition, safely and on time. The mid-market company, which was set up as a consortium by eight experienced couriers in 1984, has been expanding its extensive portfolio of logistics solutions for 40 years without becoming part of a corporation. Some 1,400 employees and more than 1,700 drivers and couriers work day in, day out to ensure the safe transport of over 10 million shipments a year (2023) – from urban cycle couriers right through to global express shipping operations. The product portfolio covers all customer-focused logistics services – from overnight express shipments through to full supply chain management. Performance rates currently stand at an excellent 99.43 per cent delivery rate on the first attempt and an impressive 0.02 per cent damage rate (both 2023). The company is further certified in quality management to DIN EN ISO 9001:2015, in environmental management to DIN EN ISO 14001:2015 and holds certification in GDP compliance (good distribution practice).

Comprising a partner network with over 100 GO! stations in Europe, GO! Express & Logistics is an award-winner for the best customer service under package / courier services (WirtschaftsWoche) and ranks among the top 1 per cent of training companies in Germany. As such, the company is regarded as a quality leader in the CEP market with high levels of customer loyalty, exceptional customer service and excellent recommendation rates. GO! is especially proud of its high employee satisfaction and their ratings, which have made GO! a ‘Top Company’ and an ’Open Company’ on kununu.

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Press contact for GO! Germany

Andrea Wagner-Neumann | Senior PR Consultant

Bartenbach AG | Kaufmannshof 1 | 55120 Mainz | Germany

Phone: +49 6131 91098-31 | Email: