Pick-up and delivery – bread-and-butter business for CEP service providers. Yet it is an area that demonstrates exactly what constitutes quality leadership. GO! Express & Logistics complements its pick-up service with a wide range of customer-focused services and proves that simply picking up a shipment is not the only option available.
It is often not possible to send a shipment using regular methods, especially if sensitive goods or very personal items are involved or in exceptional situations. The GO! pick-up service closes this gap. ‘No matter where from ... no matter where to’ is what GO! has committed to. As part of its pick-up service, the logistics service provider specialises in reliably serving highly specific and challenging pick-up locations, both in Germany and abroad. That means GO! not only picks up a shipment from any conceivable location, but also delivers it to exactly its intended destination. Ranging from the hospital ward to the field, where an agricultural machinery engineer requires an urgently needed spare part. No matter which location, what time or which particular requirements are requested.
“What is key is our reliability”, says Ulrich Nolte, CEO of GO! Germany, “because customers are not on site themselves when consignments are picked up. And they need to able to rely on everything running smoothly, especially if sensitive consignments are involved. ‘We take the term pick-up literally and therefore have a more nuanced understanding of it than our competitors. We pick up consignments anywhere, even just in time from hospital pre-op areas. Our customers determine when, where and, of course, where to.”
This means that the service dovetails with consignors’ and consignees’ processes, facilitates fast, hitch-free shipment and goes easy on their human resources.
Speed and reliability also play a role in customer-specific pick-ups. The flat hierarchy and short decision-making channels at GO! make for a high degree of flexibility that enables even challenging assignments to be completed quickly. Its extensive station network and excellent network connectivity mean that GO! is also able to react at short notice and in a position to action pick-up assignments within a very short space of time. Furthermore, pick-ups can be managed within tight time slots – even up to 15 minutes to the precise deadline in Germany and Austria.
“Here we provide a diverse portfolio of services to maximum quality standards that contrasts significantly from other market offerings”, says Ulrich Nolte, “trained couriers and sound processes are the name of the game here. And, of course, our processes are particularly geared towards safety and security in times like these. We not only focus on the security of the shipment, but also on the safety of our consignors, consignees and employees.’
The pick-up service can be upgraded by adding GO! value-added services. The service can thus be combined with notification by telephone shortly before pick-up, as well as with packaging or further data synchronisation. If needed, GO! will provide shipping documents or the shipment directly with the appropriate label. Furthermore, the customer can also augment the pick-up service by booking any of GO!’s other regular solutions and additional services, like, for example, scheduled pick-ups or weekend and public holiday delivery and pick-up.
GO! Express & Logistics is Europe’s largest independent provider of express and courier services. The global partner network was established in 1984 and currently comprises over 100 GO! stations in Europe. Around 1,400 employees and 1,700 drivers and couriers work every day to enable the transport of more than 8 million shipments per year.
Under the motto “beyond limits”, GO! offers a comprehensive portfolio of logistics solutions ranging from regional courier transportation and global express shipping of goods, documents and extremely time-critical consignments to sensitive shipments or complex customer requirements. Its services also include tailored supply chain solutions and extensive value-added services 365 days a year and around the clock.
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