GO! pick-up service: there’s more to it than just physically picking shipments up

GO! Express & Logistics scores points with its pick-up service by performing beyond limits

Pick-up and delivery – bread-and-butter business for CEP service providers. Yet it is an area that demonstrates exactly what constitutes quality leadership. GO! Express & Logistics complements its pick-up service with a wide range of customer-focused services and proves that simply picking up a shipment is not the only option available.

Pick-up from preferred location – reliable and on time

It is often not possible to send a shipment using regular methods, especially if sensitive goods or very personal items are involved or in exceptional situations. The GO! pick-up service closes this gap. ‘No matter where from ... no matter where to’ is what GO! has committed to. As part of its pick-up service, the logistics service provider specialises in reliably serving highly specific and challenging pick-up locations, both in Germany and abroad. That means GO! not only picks up a shipment from any conceivable location, but also delivers it to exactly its intended destination. Ranging from the hospital ward to the field, where an agricultural machinery engineer requires an urgently needed spare part. No matter which location, what time or which particular requirements are requested.

“What is key is our reliability”, says Ulrich Nolte, CEO of GO! Germany, “because customers are not on site themselves when consignments are picked up. And they need to able to rely on everything running smoothly, especially if sensitive consignments are involved. ‘We take the term pick-up literally and therefore have a more nuanced understanding of it than our competitors. We pick up consignments anywhere, even just in time from hospital pre-op areas. Our customers determine when, where and, of course, where to.”

This means that the service dovetails with consignors’ and consignees’ processes, facilitates fast, hitch-free shipment and goes easy on their human resources.

Flexibility as standard

Speed and reliability also play a role in customer-specific pick-ups. The flat hierarchy and short decision-making channels at GO! make for a high degree of flexibility that enables even challenging assignments to be completed quickly. Its extensive station network and excellent network connectivity mean that GO! is also able to react at short notice and in a position to action pick-up assignments within a very short space of time. Furthermore, pick-ups can be managed within tight time slots – even up to 15 minutes to the precise deadline in Germany and Austria.

“Here we provide a diverse portfolio of services to maximum quality standards that contrasts significantly from other market offerings”, says Ulrich Nolte, “trained couriers and sound processes are the name of the game here. And, of course, our processes are particularly geared towards safety and security in times like these. We not only focus on the security of the shipment, but also on the safety of our consignors, consignees and employees.’

Combination with value-added services

The pick-up service can be upgraded by adding GO! value-added services. The service can thus be combined with notification by telephone shortly before pick-up, as well as with packaging or further data synchronisation. If needed, GO! will provide shipping documents or the shipment directly with the appropriate label. Furthermore, the customer can also augment the pick-up service by booking any of GO!’s other regular solutions and additional services, like, for example, scheduled pick-ups or weekend and public holiday delivery and pick-up.


About GO! Express & Logistics – quality leader in the CEP market

GO! Express & Logistics provides overnight shipping services, 365 days a year, for anything that needs to arrive in perfect condition, safely and on time. The mid-market company, which was set up as a consortium by eight experienced couriers in 1984, has been expanding its extensive portfolio of logistics solutions for 40 years without becoming part of a corporation. Some 1,400 employees and more than 1,700 drivers and couriers work day in, day out to ensure the safe transport of over 10 million shipments a year (2023) – from urban cycle couriers right through to global express shipping operations. The product portfolio covers all customer-focused logistics services – from overnight express shipments through to full supply chain management. Performance rates currently stand at an excellent 99.43 per cent delivery rate on the first attempt and an impressive 0.02 per cent damage rate (both 2023). The company is further certified in quality management to DIN EN ISO 9001:2015, in environmental management to DIN EN ISO 14001:2015 and holds certification in GDP compliance (good distribution practice).

Comprising a partner network with over 100 GO! stations in Europe, GO! Express & Logistics is an award-winner for the best customer service under package / courier services (WirtschaftsWoche) and ranks among the top 1 per cent of training companies in Germany. As such, the company is regarded as a quality leader in the CEP market with high levels of customer loyalty, exceptional customer service and excellent recommendation rates. GO! is especially proud of its high employee satisfaction and their ratings, which have made GO! a ‘Top Company’ and an ’Open Company’ on kununu.

For more information, see: general-overnight.com


Press contact for GO! Germany

Andrea Wagner-Neumann | Senior PR Consultant

Bartenbach AG | Kaufmannshof 1 | 55120 Mainz | Germany

Phone: +49 6131 91098-31 | Email: pr@general-overnight.com