Customer PortalThe New GO! Customer Portal Is Live. Shipping Is Now Even Easier.

Access is set up by GO! or by an authorized administrator within your company. You will then receive a personal invitation email. Use the link included in the email to activate your account and create your personal password. Public self-sign-up is not available.

First, check your spam or junk email folder. If no invitation is available, please contact your customer administrator or your responsible GO! station. Authorized administrators can review pending invitations and resend them if necessary.

First, check that you are using the correct link to the production portal and that your invitation is still valid. If necessary, use the password reset function. In the event of a general service disruption or if the issue persists, please contact your GO! representative.

The portal includes shipment order entry, shipment overview, shipment tracking, ETA display, address books, as well as user and role management. Depending on permissions and customer-specific configurations, additional features such as export functions, shipping documents, proforma invoices, or specialised order entry forms may also be available.

To create a shipment order manually, you will typically need a pickup address, a delivery address, and all information required for the selected service, shipment, and pickup. Mandatory fields may vary depending on the service type and your individual customer configuration.

The portal only displays service types and options that are available for the respective customer, addresses involved, and configured business rules. Additional services may be subject to technical or contractual requirements. If a required service is not available, please contact your GO! representative.

The ability to cancel an order depends on its status and the time remaining until pickup. If the pickup time window starts in less than two hours, the order can no longer be cancelled through the portal once it has been approved.

The current shipment status is available in both the shipment overview and the shipment details. The tracking view provides access to the complete shipment history.

The ETA (Estimated Time of Arrival) indicates an expected delivery time window based on available operational data. It serves as a forecast and is not a guaranteed delivery commitment. An ETA can only be displayed when the operational data required for the calculation is available. For certain routes, paused stops, or other exceptional cases, an ETA may not be available. For scheduled deliveries, the predefined delivery time window is displayed instead.

Additional users can be created and invited by authorised administrators or user managers. A customer administrator can also manage roles, permissions, and customer account assignments.

An import function is available to support the migration of existing address data. Due to differences in data structures and legacy data formats, adjustments to the import file may be required. Not all legacy system configurations can be transferred automatically.

The new GO! Customer Portal is designed as the successor to the Siemens AX4 portal. The migration will take place gradually. Customers affected by the transition will be informed of the final decommissioning date in advance through their GO! contacts.

The rollout is designed as a controlled and phased transition. Depending on your individual migration plan, the new portal may initially be used alongside the existing process. Your GO! representative will coordinate the specific migration approach with you.

Not in every case. Users, customer account assignments, and roles must be reviewed during the migration process. Long-established configurations and relationships are not transferred automatically without validation but are set up in the new role model according to actual business requirements.

Please contact your responsible GO! station or your personal GO! representative. They can assist you with registration, user management, shipment order entry, and the migration to the new Customer Portal.