GO! expands its customer app

Around ten months after its successful launch, the customer app from GO! Express & Logistics is now moving into phase two. The new release of GO! Express is now becoming even more international and will provide consignment information via push notifications.

The new customer app from GO! Express & Logistics has been available in app stores since March 2022 and is being actively used by customers since its launch. During its first few months, GO! Express has already recorded around six times more users than its predecessor did over an entire year as well as an increase of over 600% in the number of sessions carried out to date. This significant growth comes as no surprise to the Bonn-based express and courier service provider – due both to changes in user behaviour and to the company’s decision to roll out the app for both iOS and Android devices.

Push notifications
Push messages are an important addition. The user is now proactively notified when something changes in the status of their consignment. The user also has the opportunity to respond in the event that anything changes, such as the delivery location.

The user can, of course, continue to receive information about products and services or company news, as well as station data with direct contact options, via the app. The app displays content from the website in the news section. For product information, the user is directed to the GO! website.

Quick information in six languages
The “GO! Express” app is also becoming more international. In addition to German and English, language versions in Polish, Czech, Slovak and Danish are now also being added. But it’s not just the language that matters. Not only do users from the respective countries receive push notifications in their local language, but the content is also fully linked to the website of the local national subsidiary. This gives customers a direct overview of the products and services available in their country as well as an summary of their local GO! stations.

Further releases planned
The preparations for the next release of GO! Express are now in full swing. The plan is to link the consignment overview to the customer portal. Consequently, ordered consignments will be automatically synchronised with the app when the customer is logged in. This eliminates the need to re-enter consignment numbers.

Although the customer app may reduce the need for phone calls, GO! is not moving away from its unique selling point – customer service through local points of contact. 


About GO! Express & Logistics – quality leader in the CEP market

GO! Express & Logistics provides overnight shipping services, 365 days a year, for anything that needs to arrive in perfect condition, safely and on time. The mid-market company, which was set up as a consortium by eight experienced couriers in 1984, has been expanding its extensive portfolio of logistics solutions for 40 years without becoming part of a corporation. Some 1,400 employees and more than 1,700 drivers and couriers work day in, day out to ensure the safe transport of over 10 million shipments a year (2023) – from urban cycle couriers right through to global express shipping operations. The product portfolio covers all customer-focused logistics services – from overnight express shipments through to full supply chain management. Performance rates currently stand at an excellent 99.43 per cent delivery rate on the first attempt and an impressive 0.02 per cent damage rate (both 2023). The company is further certified in quality management to DIN EN ISO 9001:2015, in environmental management to DIN EN ISO 14001:2015 and holds certification in GDP compliance (good distribution practice).

Comprising a partner network with over 100 GO! stations in Europe, GO! Express & Logistics is an award-winner for the best customer service under package / courier services (WirtschaftsWoche) and ranks among the top 1 per cent of training companies in Germany. As such, the company is regarded as a quality leader in the CEP market with high levels of customer loyalty, exceptional customer service and excellent recommendation rates. GO! is especially proud of its high employee satisfaction and their ratings, which have made GO! a ‘Top Company’ and an ’Open Company’ on kununu.

For more information, see: general-overnight.com


Press contact for GO! Germany

Andrea Wagner-Neumann | Senior PR Consultant

Bartenbach AG | Kaufmannshof 1 | 55120 Mainz | Germany

Phone: +49 6131 91098-31 | Email: pr@general-overnight.com