Settlement of disputes

GO! Express & Logistics s. r. o., ID No.: 27568962, with  registered office at Plaská 622/3, Prague 5, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 114614 (hereinafter referred to as the "Company"), as a seller within the meaning of Section 2(1)(b) of Act No. 634/1992 Coll., on Consumer Protection, as amended, hereby informs consumers to whom it offers, sells, provides or mediates the services of GO! Express and/or GO! Smart Express, which are postal services pursuant to Act No. 29/2000 Coll., on Postal Services and on Amendments to Certain Acts (the Postal Services Act), as amended (hereinafter referred to as the "Postal Act"), of the jurisdiction of the Czech Telecommunications Office (hereinafter referred to as the "Office") to resolve consumer disputes out of court. The Office is competent to decide on objections of the addressee or sender against the handling of a complaint of defects in a postal service provided by the Company pursuant to the Postal Act. On application, the Office shall also decide in proceedings concerning an objection to the handling of a complaint on the rights and obligations of the parties arising from the postal contract or the Postal Act. For more details, see Article IX (Dispute Resolution) of the Postal Terms and Conditions -GO! Express & Logistics s. r. o., Services GO! Express and GO! Smart Express.