GO! shows strong performance in 2022

With almost 9.7 million shipments and volume growth of around 5 per cent in 2022, GO! Express & Logistics remains successful even in times of crisis.

The impact of the pandemic on supply chains, the Russia-Ukraine conflict and consequently huge price increases in all areas of life: 2022 demanded a lot from the CEP industry. It required top performance in order to meet customer demands and at the same time work economically. For GO!, this meant in concrete terms that even more extraordinary logistical challenges had to be overcome. Accordingly, the employees and couriers implemented numerous customised logistics concepts for the customers and lived up to their performance promise through stable performance.

This is also reflected in the very positive figures: 5 per cent growth in volume and almost breaking the 10 million mark. In addition, GO! continues to lead the CEP industry in terms of quality with a delivery rate of 99.23 per cent and the lowest damage rate of 0.03 per cent in 2022.

Successful end to the year - Christmas business and fireworks dispatch
As in previous years, it was not only the period around Christmas that resulted in higher shipment volumes at the end of the year, but also New Year's Eve in 2022.

After a two-year break due to the pandemic, there was again a fireworks shipment responsible for the last shipment peak in 2022. For New Year's Eve, around 400 tonnes of fireworks were handled in the GO! System, 260 tonnes of which were handled in the central hub alone.

"The past year has surprised us once again," Ulrich Nolte, Managing Director GO! Germany, sums up. "Nevertheless, we have mastered our job as a system-relevant logistics company with bravura in our usual manner, thus providing our customers with significant added value and supporting them in securing their own businesses and supplying the customers. And even though the general conditions were challenging at times, we were able to implement and continue many of the projects planned for 2022 with all our strength."

2022: many projects realised
In spring 2022, the express and courier service provider released its new app GO! Express, which enables real-time shipment tracking and direct contact with the station. Another milestone was the continuation of the implementation of the integrated environmental management according to DIN EN ISO 14001. In addition to the head office and central HUB, the regional HUBs are now also certified. An additional contribution to more sustainability and to the optimisation of the network was the activation of the regional HUB in Ulm in October 2022.

The prequalification procedure introduced in 2020 was 100 per cent implemented in GO! regular services in 2022. In addition, GO! recorded numerous other awards for customer and employee satisfaction in independent surveys.

Outlook 2023
This year, GO! will not only continue and expand its successful projects, but has also set itself further improvements: The sustainability programme will be continuously implemented and it is planned to obtain ISO 14001 certification for the entire GO! system. The expansion of the network is also being driven forward - additional direct and chain transports to relieve the existing Regio-HUBs, several location expansions such as in Gera and the planning of a new large Regio-HUB in Limburg are on the agenda.

And GO! is already going full throttle with plans for next year, when the express and courier service provider celebrates its 40th anniversary.


About GO! Express & Logistics – quality leader in the CEP market

GO! Express & Logistics provides overnight shipping services, 365 days a year, for anything that needs to arrive in perfect condition, safely and on time. The mid-market company, which was set up as a consortium by eight experienced couriers in 1984, has been expanding its extensive portfolio of logistics solutions for 40 years without becoming part of a corporation. Some 1,400 employees and more than 1,700 drivers and couriers work day in, day out to ensure the safe transport of over 10 million shipments a year (2023) – from urban cycle couriers right through to global express shipping operations. The product portfolio covers all customer-focused logistics services – from overnight express shipments through to full supply chain management. Performance rates currently stand at an excellent 99.43 per cent delivery rate on the first attempt and an impressive 0.02 per cent damage rate (both 2023). The company is further certified in quality management to DIN EN ISO 9001:2015, in environmental management to DIN EN ISO 14001:2015 and holds certification in GDP compliance (good distribution practice).

Comprising a partner network with over 100 GO! stations in Europe, GO! Express & Logistics is an award-winner for the best customer service under package / courier services (WirtschaftsWoche) and ranks among the top 1 per cent of training companies in Germany. As such, the company is regarded as a quality leader in the CEP market with high levels of customer loyalty, exceptional customer service and excellent recommendation rates. GO! is especially proud of its high employee satisfaction and their ratings, which have made GO! a ‘Top Company’ and an ’Open Company’ on kununu.

For more information, see: general-overnight.com


Press contact for GO! Germany

Andrea Wagner-Neumann | Senior PR Consultant

Bartenbach AG | Kaufmannshof 1 | 55120 Mainz | Germany

Phone: +49 6131 91098-31 | Email: pr@general-overnight.com