Postal Terms and Conditions GO! Express & Logistics, s.r.o.

GO! Express and GO! Smart Express

Valid from 23 September 2024

I. Scope of application

The target group of these postal terms and conditions are the business partners of GO! Express & Logistics s. r. o. (hereinafter referred to as "the Company") who order or arrange transport within the scope of GO! Express and GO! Smart Express (hereinafter referred to as "Services"), which are postal services pursuant to Act No. 29/2000 Coll., on Postal Services and on Amendments to Certain Acts (Act on Postal Services), as amended (hereinafter referred to as "Postal Act"). A detailed description of the Services is available here. We transport or arrange transport of small express consignments. Unless otherwise provided for in these Postal Terms and Conditions or in the relevant provisions of the Postal Act, carriage is carried out in accordance with the statutory regulations. For international carriage by road, the provisions of the Agreement on the Contract of Carriage for International Carriage of Goods by Road (CMR), for international carriage by air, the Agreement for the Unification of the Law for the Carriage of Air Cargo (Warsaw Agreement) and for international carriage by rail, the Convention concerning the International Carriage of Goods by Rail (CIM) apply.

Other terms and conditions of the Sender shall only apply if we confirm them in writing before the commencement of the contract.

A postal contract concluded on the basis of these Postal Terms and Conditions between the Business Partners and the Company may not deviate from these provisions of the Postal Terms and Conditions:

Article VIII.;
IX.; and
Article X.

II. Services and prices

Services include pick-up, transport and delivery. The delivery time stated in the contract of carriage or other arrangements between us and the sender is only a non-binding estimate of the delivery time, unless otherwise expressly agreed.

We shall not be liable for delays or non-delivery of the shipment or part thereof if they result from circumstances beyond our control, in particular:

force majeure, including storms, floods, fire, fog, snow or frost;
acts of God including war, accidents, strikes, embargoes, local disputes or civil disturbances;
national or local disruptions to land transport networks and mechanical problems of transport vehicles or machinery.

Ordering the Services is possible by email at: praha@general-overnight.cz or after obtaining a customer number, you can order via the online order form here . Entering into a contract regarding the provision of the Services is made possible by a written contract, written email communication, or by completing the online order form.

Shipments with a value of more than EUR 50,000.00 are excluded from transportation in direct shipments. The sender is obliged to notify us of this fact. Particularly shipments with a very high value are excluded from carriage if the sender did not request in writing, when the order was awarded, transport insurance or insurance of valuable items within the meaning of Article IV of these Postal Terms and Conditions with the correct value or if no special written separate contractual arrangements have been made. Goods of particular value include, but are not limited to, items of extraordinary value (such as works of art, securities, antiques, gems, stamps, unique items, gold, silver or other jewellery, or negotiable exchangeable securities (in particular cheques, bills of exchange, deposit books, shares or other principal). Money, perishable foodstuffs, certain dangerous goods and goods which endanger persons, animal life or means of transport are also excluded from carriage. International shipments also exclude goods that are excluded from air transport under the provisions of the International Air Transport Association (IATA) or the International Civil Aviation Organisation (ICAO).

We are not obliged to examine the contents of a shipment before accepting it. The sender is obliged to provide us with correct information about the contents of the shipment and its nature and is liable for any damage caused to us by a breach of this obligation. The sender cannot be exempted from liability for damage caused by a breach of this obligation pursuant to Section 2913 of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"). If the incorrect information affects the degree of professional care taken by us in carrying out the shipment, we shall not be liable for damage to the shipment. We are obliged to report to the sender within a reasonable period of time any damage to the consignment that has occurred prior to its delivery to the consignee. If there is imminent and substantial damage to the shipment and there is no time to request instructions from the shipper or if the shipper delays in providing such instructions, we may sell the shipment in an appropriate manner at the shipper's expense. In international carriage, we are entitled to fold, destroy or dispose of dangerous consignments, the dangerous nature of which is not known to us, at any time and at any place, without any obligation to pay compensation. In addition, the shipper shall be liable for all expenses and damages incurred in the delivery of such shipment for carriage or in its carriage. If the dangerous or excluded consignment is returned to the consignor, the consignor shall also bear the cost of return carriage.

Transportation to the recipient is usually carried out by a transport route appropriate to the type of service ordered. It is always possible to expressly agree on same day, overnight or direct delivery. Depending on the type of service, the parcel is then delivered within the delivery time specified in the currently valid price list. The price list for the transport services provided is set out here, with the proviso that it is possible to deviate from the price set out in the price list by agreement between the parties in the relevant postal contract.

The remuneration to be paid for the carriage must be paid in cash at the latest upon delivery of the consignment to the courier who has accepted the order, unless otherwise expressly agreed at the time of acceptance of the consignment. If payment is not made at or after receipt of the transported consignment, then no later than fourteen days after receipt of the transported goods or fourteen days after receipt of the invoice, payment shall become overdue without further notice, unless another agreement has been made concerning payment, performance requirements and other ancillary performance. In the event of default, we shall apply default interest at the rate of 0.05% of the amount due for each day of delay. The possibility of claiming higher damages remains reserved to the company in its entirety.

We always charge the higher of the actual gross weight and the volumetric weight. The volumetric weight is determined by converting: (length times width times height of the consignment in centimetres) divided by 5000. During transport we can check the weight or volume of the consignment or the number of pieces in the consignment. In the event of a discrepancy between the weight or volume of the shipment or the number of pieces in the shipment as stated in the order or on the bill of lading, the data we have determined during this check will be used to calculate the freight charge or to determine the surcharge. Mail items transported under the Services on the basis of these Postal Terms and Conditions shall be understood as items up to 70 kg, the maximum dimension of which is length: 270 cm, the weight of one piece max 70 kg and the sum of length + 2x width + 2x height is max 500 cm. Shipments that do not meet these limits are subject to the GTC.

The shipment must be labeled with a shipping label, the correct completion of which is described here. The shipping label is available in paper form or electronic form. The electronic shipping label must be printed by the client (on regular paper or label paper); the paper shipping label is provided to the client by the courier. Upon handover to the courier, the shipment must be affixed with the shipping label.

The mandatory information that must be provided when ordering the Service includes the following:
sender’s name, contact person, phone number, sender’s address, recipient’s name, contact person, phone number, address, date of dispatch, sender’s signature, number of items, actual weight, dimensions, description of the contents, and type of Service.

Additional services must first be ordered through the Company’s operations department (e.g. delivery confirmation, cash on delivery, shipment insurance, scheduled delivery, weekend delivery, and other services listed at the address here).

Detailed packaging requirements for the shipment are provided here.
Packaging requirements for shipments containing dry ice are provided here.

We reserve the right to charge additional surcharges, particularly in cases of non-standard shipments, difficult handling conditions, or deliveries to remote or hard-to-reach areas. Additional surcharges may also apply to specific delivery requirements, transport under special conditions, or temporary storage of shipments. The current price list and additional information regarding dimensions and weight are available here.

III. Acceptance and Dispatch

The order is considered accepted upon its confirmation, or at the latest upon the handover of the shipment by the sender or on behalf of the sender. The dispatch will be carried out as soon as traffic conditions and the availability of courier vehicles allow. The delivery period starts upon acceptance of the shipment.

Any changes reported after the shipment has been picked up are not guaranteed (this especially concerns changes to the address, service type, or delivery date).

The sender is obligated to provide complete contact information for the recipient. Failure to do so may result in the shipment not being delivered due to incorrect or incomplete address details, which shall not be considered a breach of our transport terms.

We are entitled to request that the sender confirm the transport request in a shipping document, and the sender has the right to request written confirmation of the shipment’s acceptance. According to the contract, we may also be required to issue a shipping label to the sender upon accepting the shipment for transport.

We are entitled—but not obliged—to open shipments in the specific cases anticipated under Section 8 of the Postal Act without the sender's consent, which include the following cases:

the shipment cannot be delivered and at the same time cannot be returned, or is not to be returned according to the contract,
there is reasonable suspicion that the shipment contains an item considered dangerous under these Postal Terms and Conditions, or an item whose dispatch is not permitted under these Terms and Conditions,
the shipment has been damaged,
there is reasonable concern that damage has occurred or may occur before delivery, or
it is necessary to comply with obligations imposed on the Company by special legal regulations.

In the event that a shipment is opened, we are obliged to inform the recipient upon delivery or the sender upon return of the shipment. The contents of the shipment will only be inspected to the extent necessary to achieve the purpose of the inspection, and the confidentiality of information protected by special legal regulations, as well as the secrecy of mail and correspondence, will be ensured. A written record will be made of the shipment opening.

Delivery time estimates are generally non-binding. In cases where the shipment is undeliverable, the delivery time is automatically extended by at least one day.

Shipments may be placed in a mailbox if this has been specifically agreed upon. Once placed in the mailbox, the shipment is considered delivered. Our liability ends at the moment the shipment is placed in the mailbox.

Shipments that are refused by the recipient or cannot be delivered for other reasons will be returned to the sender at the sender’s expense, according to the price list provided in Article II of these Postal Terms and Conditions, unless agreed otherwise.

Shipments are delivered against the signature of the recipient or other persons who are either present at the delivery address or designated by the sender, and who, based on the overall circumstances, can be reasonably assumed to be authorized to accept the shipment. If the recipient’s address is listed as a business address, delivery will be made during regular business hours to the recipient’s mailroom; if such a mailroom does not exist, delivery will be made to the appropriate location for receiving mail.

After 90 days from the acceptance of the shipment, we are entitled to sell the shipment if it cannot be delivered and cannot be returned, or if it is not to be returned under the terms of the contract. This period may be reasonably shortened if there is a justified concern that the contents of the postal shipment may deteriorate. Furthermore, we are entitled to sell the shipment or part of it immediately if it is evident that its contents, or part thereof, would deteriorate before delivery.

The proceeds from the sale, after deducting storage costs, sale-related expenses, and any unpaid portion of the shipping price (hereinafter referred to as the “net proceeds”), shall be returned by the Company to the sender. If the net proceeds are not automatically returned, the sender has the right to request their return within one (1) year from the date of the shipment’s (or part thereof) sale. If this one-year period expires without such a request, the right to claim the net proceeds lapses, and the net proceeds become the property of the Company. A written report will be prepared documenting the sale of the shipment or its part.

After 90 days from the acceptance of the shipment, we are entitled—under the circumstances provided for in Section 10 of the Postal Act—to destroy the shipment. These cases include situations where:

the contents of the shipment have deteriorated (in whole or in part);
destruction is necessary to protect human health;
the shipment cannot be sold, and at the same time it cannot be delivered or is not to be returned under the contract.

The aforementioned 90-day period may be reasonably shortened if necessary to ensure the protection of human health.

Furthermore, we are entitled to destroy the shipment or part of it immediately if its contents have been completely deteriorated, or if it is necessary to ensure the protection of human health.

A written record will be made of the destruction of the shipment or its part.

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IV. Liability

We are liable for the loss of the shipment up to the value the shipment had at the time it was handed over to us. In the event of loss or damage to the shipment within the Czech Republic or outside of it, our liability will follow the CMR Convention (this means we are liable up to the amount determined by calculating 8.33 * the SDR (Special Drawing Rights) exchange rate * the number of kg of the gross weight of the stolen or damaged part of the shipment), unless otherwise agreed in the postal contract.

In the case of damage to the contents of the shipment or its incompleteness, we compensate the damage based on the difference between the price the shipment had at the time and place it was handed over for transport, and the price the damaged or incomplete shipment would have had at the time and place of its handover. However, compensation is always limited to the amount stated in the previous paragraph. If repair is possible, we will cover the cost of the repair.

In accordance with §12 of the Postal Act, we are liable for damage to the extent specified by the Postal Act, these Postal Terms and Conditions, and the contract, with the limitation that we are only liable for damage occurring from the moment of shipment acceptance until its delivery to the recipient or return to the sender. We are not liable for damage to the shipment if we could not prevent the damage, even with due professional care. Additionally, we are not liable for damage to the shipment if the damage was caused by the sender, the recipient, or the owner of the shipment, due to defects or the special nature of the contents of the shipment, including normal loss. The sender is responsible for ensuring that the shipment is safely packaged for transport. Any other damage resulting from improper packaging is the responsibility of the sender if we notified the sender of inadequate security of the shipment at the time of acceptance.

We are not liable for damage caused by defective packaging if the defect was not detectable at the time of shipment acceptance.

Furthermore, we are not liable for damage resulting from the seizure or detention of the shipment or any other action, if such actions were taken in accordance with the Postal Act or other special legal regulations.

In the case of a specifically higher declared value by the sender in accordance with Article II, paragraph 2, and additional authorization, enhanced transport insurance is concluded (insurance premiums and conditions as required). Our liability limitations under this Article IV, paragraph one, remain unaffected by this. The sender is entitled to the insurance compensation from the insurance they have concluded.

When ordering supplementary insurance (GO! AllRisk service), the same value of the goods must be stated in the shipment order and insurance order. Any change in the insured amount must be communicated in writing by the sender in advance. If any document (e.g., transport document) contains an amount differing from the amount stated in the shipment order and insurance order, it will not be considered.

The right to compensation for damage belongs to the sender until the shipment is delivered, after which this right belongs to the recipient. The right to compensation for damage cannot be assigned to a third party.

If, during the claims process, it is determined that the claim is justified, meaning the Company violated its obligations under the postal contract, the Company will refund the amount paid for the undelivered shipment (justified claim) to the person who paid it to the Company.

If the Service was not carried out due to the Company's fault, the Company will refund the amount paid for the Service to the person who paid it to the Company.

V. Claims

If you are making a claim for compensation for lost, destroyed, damaged, or delayed shipments, or if you are filing a complaint about the price of the service, the following procedure must be followed:

Loss, damage, or delay of a shipment must be reported in writing to the address: U Dálnice 1 391, Hostivice, 253 01, or by completing the complaint form available here, no later than 7 days from the date the shipment was delivered, or within 7 days from the date it was supposed to be delivered, or within 7 days from the date you became aware of its loss, damage, or delay. If your complaint concerns pricing, it must be submitted in writing or via the complaint form no later than 7 days from the date of invoice receipt.
Within 7 days from the date the loss, damage, or delay is reported, all relevant information and supporting documents must be submitted to us, in the following scope:

If the complaint form is used, all fields in the form must be completed. In the case of submitting a complaint in writing to the company’s address, the following information must be provided: company name, company ID number, company address, customer number, bank name, account number, contact person and contact details (phone, email), weight and dimensions of the shipment, declared value of the shipment as stated in the order, type of goods/item/manufacturer, shipping date, shipment tracking number, information whether additional insurance was taken out for the shipment, date of the insurance order, and whether the goods were new or used.

For complaints submitted in writing to the company’s address and for complaints submitted via the complaint form, it is necessary to enter the correct shipment number (HWB) under which the shipment was transported and invoiced.

The following documents must be attached to the complaint:

Purchase invoice or another document proving the acquisition value of the shipment's contents,
Sales invoice or another document proving the selling value of the shipment's contents,
In case of damage to the shipment, complete photo documentation of the damaged goods and damaged transport packaging,
Proof of appropriate packaging of the shipment,
In case of loss of the shipment, a sworn statement of non-delivery from the recipient of the shipment.

During the complaints procedure, additional documents may be requested.

The sender is not entitled to deduct the claimed amount from the remuneration due for the transportation service.

If the recipient does not state any damage in writing in the delivery report at the time of acceptance of the shipment or does not make a damage record, we will always assume that the shipment was delivered in good condition and without reservations.

In the event that the sender receives full or partial compensation as part of the complaints procedure, the sender guarantees that their insurers or other parties with an interest in the shipment waive any potential rights and recourse claims that may arise from the assignment of the sender's claims.

Zásilku nelze považovat za ztracenou, dokud od reklamace pro její nedoručení neuplyne lhůta 30ti dnů. V konkrétním případě je možné tuto lhůtu zkrátit.

We undertake to process the claim without undue delay, but no later than within 60 calendar days. This period begins on the day following the submission of the claim. The claim can only be processed if all necessary documentation is provided and we confirm its completeness. If the deadline falls on a public holiday or weekend, it is extended to the next working day. After the shipment has been accepted, a claim may also be made by the recipient (addressee); in such case, the procedure described above in this Article V shall apply.

VI. Provisions for Customs Clearance

If the shipment is subject to customs clearance, the following shall apply:

The sender shall submit all documents necessary for customs clearance. By submitting the required documents, the sender confirms that all information provided in the export and import declarations is true and accurate. The sender acknowledges that incorrect or fraudulently submitted declarations may have civil and criminal consequences, including confiscation and sale of goods, as outlined in Article IV, fourth paragraph, of these Postal Terms and Conditions. By handing over the shipment to the courier, where permissible, we are authorized to act as customs agents for the purpose of customs clearance. We are designated as the formal consignee for customs brokerage purposes to handle customs formalities. Customs penalties, storage fees, and other costs incurred due to actions by customs authorities or due to the sender’s or recipient’s failure to provide export documents, licenses, or permits will be invoiced to the recipient, including any collected customs duties and taxes. If the recipient fails to immediately meet the payment obligation, the sender shall be liable for covering such charges and taxes. Customs clearance is subject to surcharges as per our current price list, available here.

VII. Dangerous Goods and Shipments Requiring Special Handling

Dangerous Goods

Except as provided in the paragraph below, we do not transport or provide other services for dangerous goods, including goods which we, at our sole discretion, consider to be dangerous — particularly those listed in the Technical Instructions of the International Civil Aviation Organization (ICAO), the Dangerous Goods Regulations of the International Air Transport Association (IATA), the International Maritime Dangerous Goods Code (IMDG), the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR), or in any other international or national regulations applicable to the transport or handling of dangerous goods.

At our sole discretion, we may accept certain dangerous goods for transport to selected countries. Dangerous goods may only be accepted if they comply with the applicable regulations and our specific requirements. The customer is obligated to contact our operations department prior to ordering the Service to agree on the next steps. The sender is required to notify the operations department about dangerous shipments, classify them according to the relevant dangerous goods classes, package and label them appropriately, and provide all required documentation (in accordance with applicable legislation). The sender must ensure that the recipient also complies with all handling instructions for the dangerous shipment. If an IATA Shipper's Declaration for Dangerous Goods is required, it can be found at the following website here. Upon accepting such a shipment, we will charge the applicable surcharge as listed in the current price list available at the address here. GO! reserves the right to refuse dangerous goods at any facility where such goods cannot be accepted in compliance with applicable legislation, or at GO!'s sole discretion. In order to assess whether the transport service for dangerous goods can be accepted, the client must provide the following information in writing:

Name of the sender
Name of the recipient
UN number
Class
Weight and quantity of items
Type of packaging
Net quantity
Description of goods, including ADR-compliant description
Safety data sheets (SDS) for the shipment
Additional information depending on the type of shipment

For the transport of shipments subject to the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR), a special transport contract must be concluded. The sender is required to request confirmation from us regarding the feasibility of such transport prior to shipment. We reserve the right to refuse dangerous goods at any location where such goods cannot be accepted in compliance with applicable legislation.

The sender is solely responsible for any damage caused by failure to comply with ADR transport rules or other regulations. The sender must ensure and is responsible for the fully effective packaging of all dangerous goods, in accordance with ADR classification requirements, packaging methods, labeling and marking, documentation, and in accordance with applicable laws, regulations, and rules. Dangerous goods may be sent internationally using the GO! Express service.

Shipments with Special Handling

At our discretion, we may accept certain shipments with special handling for transport to selected countries. Some goods with special handling can only be accepted if they comply with the applicable regulations and our requirements. The sender is obliged to notify the operations department about shipments with special handling, identify the contents of the shipment, pack and label it properly, and complete all necessary documents (if required by the relevant legislation). The sender must ensure that the recipient also follows all instructions for the proper handling of the shipment with special handling. When accepting such a shipment, we will charge the corresponding surcharge according to the valid price list available here. GO! reserves the right to refuse shipments with special handling at any location where such goods cannot be accepted in accordance with applicable laws or at the discretion of GO!. For the assessment of the acceptance of the special handling shipment order, the following information must be provided in writing by the client:

Exact description of the shipment, precise definition of the type and kind
Information regarding packaging
Name of the sender
Name of the recipient
Weight, number of pieces

The sender is solely responsible for any damage caused by failure to comply with the rules for transporting shipments requiring special handling. The sender must ensure and is responsible for the proper and effective packaging of all goods requiring special handling, their labeling, and any necessary documentation.

The following shipments are considered shipments requiring special handling:

human tissues and cells;
perishable goods;
live animals of type 2;
GMO organisms of categories I and II;
fragile, granular, and liquid goods;

VIII. Data Protection

We are entitled to collect, store, and process the data you have provided in connection with our services, and to share this data with other partner companies of GO!, including abroad, if and when necessary for the performance of our services. Data processing may also be carried out in relation to additional services and offers from us or partner companies of GO!. You acknowledge and consent to this data collection and processing, as well as sharing, especially with government bodies or customs authorities.

IX. Dispute Resolution

If the operator fails to comply with or resolve the complaint regarding the postal service, the sender or recipient is entitled to submit a proposal to the Czech Telecommunications Office (hereinafter referred to as the "Office") for the initiation of proceedings regarding the objection to the handling of the complaint without unnecessary delay, but no later than 1 month from the date of delivery of the resolution of the complaint or the expiration of the deadline for its resolution, otherwise, the right to file an objection will expire. The submission of the proposal is subject to an administrative fee. If the parties to the proceedings do not reach a settlement or the Office does not approve the settlement, the Office will decide whether the complaint was resolved properly or not. Upon request, the Office will decide on the rights and obligations of the parties arising from the contract or the Postal Act. The deadline for issuing a decision is 90 days. This deadline may be extended for particularly complex disputes. The parties must be informed without unnecessary delay about the extension of this deadline and the overall time by which a decision can be expected.

X. Effectiveness of Postal Business Terms

These Postal Business Terms are published on our website here. The validity of these terms or any changes or additions to them can be terminated or made by an announcement issued in the same manner as these Postal Business Terms. Rights and obligations that have arisen based on these Postal Business Terms remain unaffected by any subsequent changes or cancellation. These Postal Business Terms replace all previous versions and take effect from September 23, 2024. The current Postal Business Terms are available for review on our website at the following address: and at a publicly accessible location at our facilities.

Prague 22. 8. 2024

Mgr. Martin Koča
CEO