GO! General Overnight - Kurierdienst, Paketdienst, Expressdienst

PRESS INFORMATION
7. September 2004

Express logistics for city users:
The opening of its first GO! shop in Berlin means GO! is expanding its service portfolio - more personalised customer attention


Bonn/Berlin. Having introduced its "Business Mail" product as an alternative for business customers' post, GO! General Overnight, the medium-sized express and logistics specialist, is now launching another offensive to extend its portfolio. GO!'s first German shop is opening its doors in Berlin to provide a more personalised service in direct contact with its customers, which will be an enhancement to its present, trusted services. The shop's focus will be to advise on city-based services and the direct marketing of all of GO!'s services and common office items.

The shop will, for example, be providing personal advice and sales relating to postal services. GO! will empty companies' PO boxes in the morning, deliver that mail, and in the evening when offices are closing pick up outgoing mail and take it to the nearest post office or to the late counter with the latest possible pickup. Another core offering is the "Business Mail" service which was launched at the turn of the year and caters for non-urgent, large business post volumes weighing upwards of 100 grams. The GO! shop will also be offering storage and picking services. It will be providing all the staff, space and technical resources required. And if the office is running short of paper, toner cartridges or envelopes, fresh supplies can be acquired quickly from the GO! shop.

Dieter Hoppe, the Berlin GO! depot's Marketing Manager, is delighted, "We have the opportunity here to be in direct contact with our customers and provide personal attention. At the same time, they can find out all the details of GO!'s wide range of services." Norbert Suttarp, MD of GO! General Overnight Service (Deutschland) GmbH, adds, "This Berlin launch reflects a trend in the USA. Shops like these are quite common over there. Plans are afoot to open similar shops based on the Berlin model in other cities. This shop strategy brings us a step nearer to the "Big Five" logistics companies."


About GO! General Overnight

The GO! General Overnight Service (Deutschland) GmbH is a group of medium-sized courier service providers with 15 companies in Germany. The enterprise employs over 600 staff and 3,000 couriers in over 60 depots throughout Germany, and has 70,000 customers. Globally, GO! works with over 200 partner depots.

2004 is a company anniversary in two respects - The overnight express system began life as ADK ("Arbeitsgemeinschaft der Kurierdienste) in 1984. In 1994 the network made the decision to operate under the name GO! General Overnight.

Since those beginnings, GO! has become the market leader amongst medium-sized enterprises in Germany, and is now the leader in terms of quality in the CEP industry. Overnight delivery continues to be the core business of the express system. The many additional and added value services fall under the suffix 'Express and Logistics' since the umbrella branding strategy was launched with some vigour, early in 2002.

The seeds have already been planted for the future - the greater international involvement, vigorous pursuit of superior quality standards and strategic partnerships entered into in the recent past ensure that GO! will continue to be highly ranked in the express market.

Further information is available from www.general-overnight.com

GO! press contact:

Sonja Uher, Marie-Therese Kron • Laub & Partner GmbH
Kedenburgstr. 44 • 22041 Hamburg • Germany
Tel. +49 - (0)40-656 972-12 • Fax +49 - (0)40-656 972-50
E-mail: sonja.uher@laub-pr.com

Kerstin Wenzel • GO! General Overnight GmbH
Am Hofgarten 20 • 53113 Bonn • Germany
Tel. +49 - (0)228-24 393-30 • Fax +49 - (0)228-24 393-19
E-mail: kerstin.wenzel@general-overnight.de

You can order print quality versions of these pictures from: marie-therese.kron@laub-pr.com